Perfect Prep® Day & Night Machine

You should clean your Perfect Prep™ machine:

• Before its first use and then on a 4-weekly basis.
• If your machine hasn’t been used for 1 week.
• When replacing your filter.
• After a de-scaling cycle

Cleaning the Perfect Prep™ Day & Night is simple, the machine does all the thinking for you! Simply…

1. Enter settings menu, then scroll across to ‘Clean Unit’.
2. Press the select button and then follow the directions on your screen.
3. Always carry out the cleaning process when the tank light is illuminated so there’s no need to discard of any water.
4. We also advise you to regularly clean the external surfaces with a clean cloth (preferably with an antibacterial solution), including the dispenser spout.

The screen will notify you when you need to descale your machine. The descaling process will remove deposits of calcium and other minerals in the system that may affect its performance.

1. Enter settings menu and scroll across to ‘Descale Unit’.
2. Press the select button and then follow the directions on your screen.
3. The descaling process can take up to 30 minutes, fortunately you won’t need to do this very often!
4. We recommend using food grade white/clear vinegar to descale your machine when required.

How to replace the filter in your Perfect Prep™ Day & Night

Your Perfect Prep™ machine needs a filter to work correctly. Replacement filters are available from the Tommee Tippee website, please follow this link to purchase.

1. Enter the settings menu and scroll across to ‘Fit new filter’.
2. Press the select button and then follow the directions on your screen

WARNING: Do not use other brands of filter in your machine. Even if they fit, they may not remove the same level of bacteria. Using this machine without a Tommee Tippee water filter could put your child’s health at risk.

How to empty your unit

• If you want to drain your machine of water enter the settings menu and scroll across to ‘Empty Unit’.
• Press the select button and follow the directions on your screen.

If you’re still looking for an answer, get in touch with us here

No, we recommend filling the hopper with fresh, cool tap water. If you use boiling water your machinewon'tdispense because the final feed would be too hot for your baby.It should only be done when doing the clean cycle.

Perfect Prep® machines have a patented hot shot to kill any bacteria that might be in the formula powder.

Learn more here: tommeetippee.com/perfect-prep-explained

On average, one Tommee Tippee Perfect Prep® filter lasts around 3 months, depending on how much you use your machine and the size of the bottles you prepare.

If you use your Perfect Prep® water jug for daily consumption in your household (outside of the machine) you should fit a new Tommee Tippee filter every 4 weeks to ensure optimum performance.

The filter replacement icon on your machine will turn orange to tell you when your current filter is coming to the end of its effectiveness. When this icon starts flashing, you must fit a new filter to continue using your machine.

The water in a Perfect Prep® machine passes through a filter that removes bacteria and other impurities using an ultra-filtration membrane. This specially designed membrane has openings that are smaller than bacteria and therefore forms a physical barrier that stops any bacteria passing into the machine, or the prepared bottle feed.

Tommee Tippee Perfect Prep® filters are as effective as boiling the kettle when it comes to removing bacteria, and this has been tested and verified by an independent laboratory.

We know some people buy standard water jug filters or filters claiming to contain an anti-bacterial membrane, rather than Tommee Tippee filters, to use in their Perfect Prep® machines. Standard water jug filters generally do not contain an anti-bacterial filtration membrane, so are not safe to use in a Perfect Prep® machine.

Learn more here: tommeetippee.com/perfect-prep-explained

Prior to fitting your new filter, it needs to be primed properly and the steps for this are as follows:

1. Submerge the filter in cold water for 5 minutes.
2. Firmly tap the side of the filter.

Submerging primes the filter before use. The process removes air bubbles so water can flow freely through the filter.

We recommend using the water in your Perfect Prep® jug within 1 or 2 days, any longer, and you should refill the jug with fresh tap water.

As is normal with all manufactured products, the Perfect Prep® Machine dispensed water volume has an allowed tolerance of +/- 5%. Additionally, there are potential tolerances in the measurement graduations of our Closer to Nature, Natural Start® and Advanced Anti-Colic baby bottles.

This means that any volume below 100 ml may vary by +/- 5 ml, and any volume above 100 ml may vary by +/- 5%.

It’s therefore possible for the combination of both tolerances, machine, and bottle, to make the volume dispensed by the machine appear inaccurate.

Our Closer to Nature, Natural Start® and Advanced Anti-Colic baby bottles all meet or surpass the requirements for volume tolerances as specified by European Standard EN 14350.

Although we do not manufacture formula powder, we have looked at what the leading brands recommend and most assume that a 9lb+ baby will be on 4oz feeds. It is difficult to recommend a "suitable from" age because every newborn’s weight is different. Some babies are onto 4oz feeds within a couple of weeks, whereas others may take longer.

Perfect Prep® machines can't prepare a bottle under 4oz because the volume of the final formula feed needs to be large enough to split into two important parts:

1. An initial hot shot big enough to dilute the formula and kill bacteria effectively.
2. A second dispense big enough to cool the hot shot down to body temperature.

If Perfect Prep® were to make a feed smaller than 4oz, the quantity of both the initial hot shot and the second water dispense would not be large enough.

Perfect Prep® machines have a probe that measures the temperature of the water in the tank and stops the unit dispensing water is above 28°C. This is a key safety feature that makes sure the final feed is not too hot for your baby.

High water temperature should only ever be an issue in hotter climates, but it'snot uncommon for mains water to rise in temperature in cooler climates during a sustained period of hot weather.

We therefore recommend that you run the cold tap for 10 seconds before filling your Perfect Prep® jug.

To stop your unit getting too hot...

Keep it out of direct sunlight.

Regularly top it up with cold tap water.

Keep a jug of cool water in the fridge and use this to top up your machine.

Add some ice cubes to the hopper.

We'd only ever expect this warning light to come on during a cleaning cycle when you flush your machine with boiled water.
If the temperature warning light turns on while making a feed, empty the water jug and refill it with cool tap water. Once you have refreshed the water, the temperature light should go out.

When opening the filter packaging you may find that there is a small amount of black carbon residue in the bag or on the surface of the cartridge; this is normal and it’s nothing to be concerned about.

These food grade certified carbon particles are harmless. They can’t pass through the filter and will be reduced during the initial set up process when submerging in clean fresh water.

First, try using a few different plug sockets to check if the plug socket itself is not working as expected.

If your machine still has no power, we recommend that you return it (with the receipt) to the retailer you bought it from. They should be able to offer an exchange.

If you don’t have your receipt, please get in touch with our customer services team, and have the following information ready to share: 

• The batch code of your machine unit (labelled on the base).
• The date of purchase. 
• The retailer purchased from.

Yes. Perfect Prep™ machines are designed to make a parent’s life simpler and passes all appropriate standards for electrical baby products. The filter has been designed and independently tested to be as effective as boiling water from a microbiological perspective and ensures impurities are removed so that clean and safe water is delivered to the bottle, and the hot shot kills bacteria that may be in the formula powder.

Find out more about the safety of the Perfect Prep machines here.

If you’re still looking for an answer, get in touch with us here

This Warranty does not cover wilful damage, negligence or minor cosmetic damage caused by fair wear and tear.

This Warranty covers Products for two years from the date of purchase.

We will keep a record of when you purchased your Product in your Tommee Tippee account, there is no need to register.

If you have purchased any Tommee Tippee items from another retailer, online or in-store, you should address any issues you have to that retailer or website in the first instance. Your statutory rights are against the retailer that sold you the Product.

This Warranty only covers Products for two years from the date of purchase. Do not worry if a defect occurs after this time, we still want to help, so please contact us in the same way you would if you were making a claim.